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| Thailand Hotels | Customer Servicess |
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Welcome to F.A.Q. Page. We hope this page will be of service to you answering the most frequent questions our guests have raised.
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- What happens when I make a reservation ?
Immediately after you submitted your reservation (using our secure reservation form), you will receive an auto-reply email within 10 seconds. This is to acknowledge we have received your reservation. Kindly check the reservation details in the auto-reply email as the information you entered will be reflected in the email.
- Is there an easy way to calculate the rate of another currency?
On the Homepage under the Left menu Click on currency converter. This will open a page to help you calculate the rate.
- Is there an easy way to check the weather of destination on your web site ?
Yes. please refer to the Homepage and click on weather link located under the side menu bar where you can view the world wide cities destination information weather live.
- Do you offer travel guides?
Yes. please refer to the Homepage and click on Travel Guide Link For destination information, click on Destination Guides. To find out more information about your destination including maps and other useful information.
- How can I contact Asia Travel Hotel Network?
You can contact us by email or phone. For pre-departure issues booked by:
To contact us by phone, dial: 66-2-231-1600 , 66-2-231-1573 .
For Fax any documents , dial : 66-2-231-1576
- How safe are my credit card details ?
When you place orders or access your account information, we offer the use of a secure server. The industry standard security measures available through 128 Bits SSL (Secure Socket Layer) protects the confidentiality and security of online transactions by encrypting all information you input before it is sent to us and the financial institution. The authentication and encryption ensures that credit card information, as well as personal information, submitted as part of the buying process, cannot be read, altered or intercepted en route. The encoded credit card details provided will be transferred and decrypted ONLY by the financial institution for their processing.
- What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Netscape's Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.
- Is there any fee using our booking service ?
There is no charge to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).
- What are the different room categories ?
Generally hotels tend to place their bedrooms within four different categories :
Standard
Superior
Deluxe
Executive
The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Family Rooms There are two main types of family rooms, as follows :
Triple Room
A triple room is designed to accommodate three people only. The room will c
Contain either :
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation form.
Quad Room
A quad room is designed to accommodate four people only. The room will contain either :
Two queen beds
One queen and two single beds
Four single beds
Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
Note that all kinds of room category are on request and depend on room availability.
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