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| Thailand Hotels | Customer Servicess |
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Welcome to the
Hotel Travel Network's Policies Page. By enforcing these policies we can maintain a better, safer and more consistent service to you.
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| Guaranteed Lowest Rates Policy |
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With the ASIA TRAVEL HOTEL
NETWORK Low Rate
GUARANTEED ! program, you can be sure
you'll find the best published rates on ASIA
TRAVEL HOTEL NETWORK . There's no need to spend
time searching for a better deal on
anywhere else on the Web. We're confident you
won't find one. So sure in fact, we'll honor the
lower rate and discount it an additional 10% if
we're wrong.
Lowest Internet Rate
Guarantee !
Book here first -- if you find a lower rate on
another site, we'll beat it!
Every hotel reservation booked through the ASIA
TRAVEL HOTEL NETWORK website is guaranteed to
have the lowest rate publicly available on the
Internet. If you find a lower rate that is
viewable and book able for the same Daytona Beach
hotel and same type of accommodations on the
same dates, and same payment terms, ASIA TRAVEL
HOTEL NETWORK will honor that rate for the
nights for which the lower rate was found, plus
give you an additional 10% discount off that
rate. See the Terms and Conditions and an
example of how the Guarantee works.
An example of how the Lowest Internet Rate
Guarantee works:
Step 1: View the Terms and Conditions and then
book a one night's stay at the lowest available
rate on ASIA TRAVEL HOTEL NETWORK.
Step 2: Within 24 hours, you find a better rate
through another website for the same hotel, same
night, same room type (same number and type of
bed(s), and same payment terms.
Step 3: Fill out and submit the ASIA TRAVEL
HOTEL NETWORK Lowest Internet Rate Guarantee
Claim Form.
Step 4: Assuming your ASIA TRAVEL HOTEL NETWORK
booking is confirmed and the lower rate is
available and book able via a competing web
site, the Guest Relations team will modify your
room rate to uphold our Lowest Internet Rate
Guarantee policy!
Step 5: Stay, content in the knowledge that you
have booked the lowest Internet rate available
for your room. |
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| Shopping Safe Policy |
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The Hotel Travel's payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions. You are required to send us your credit card details to SECURE your booking at the time you submit your booking request. You will however not be charged for your accommodation until your reservation has been confirmed or just before your arrival at your chosen hotel (payment is determined by the hotels concerned). We will send a final confirmation and quote for the reservation once we have received these details from you. Credit card details can be sent to us by (a)
our online secure credit card
(b) fax, using our credit card fax form , or (c) phone, directly to our Customer Service Center . Because of these safeguards, none of the thousands of customers who have used Hotel Travel Network have reported fraudulent use of their credit card as a result of travel purchases made through our website.
In the unlikely event of unauthorized use of your credit card, follow the reporting procedures specified by your card provider then contact our Customer Service Center immediately. Most credit card companies will cover you for unauthorized usage. If, your credit card company holds you liable for any unauthorized charges made as a result of your credit card purchase through Hotel Travel Network, we will reimburse you for up to US$50.00 which is the minimum liability allowed under the US's Fair Credit Billing Act.
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| Privacy & Security Policy |
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Privacy :
We, at the Hotel Travel Network are very concerned about protecting the privacy of our customers. Any personal data collected from you for securing a reservation with third party vendors such as hotels or tour companies shall not be modified, copied, distributed, transmitted, licensed, sold or redistributed. This information is used solely to enhance or fulfill your promotional request or for securing your reservation with hotels or tour companies. Customer testimonials or comments will not be used without written consent.
Security:
Security
All personal information you provide is encrypted
and secure.
We at ASIA TRAVEL HOTEL NETWORK are committed to
keeping your personal information safe. Our secure
server software (SSL)
is the industry standard and among the best
software available today for secure commerce
transactions. It encrypts all of your personal
information, including credit card number, name,
and address, so that it cannot be read as the
information travels over the Internet.
Why do we require a credit card for Internet
reservations?
By securing your online reservation with a credit
card, you are eligible for our Reservations
Guarantee. If your reservation cannot be honored,
the host hotel will provide a room at, and
transportation to, another convenient and
comparable hotel, and pay for telephone calls to
notify family of the lodging change. The host
hotel will also pay the full cost of the first
night's lodging rate, plus tax. |
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| Cancellation Policy |
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Online
Reservation Guarantee.
Your room is guaranteed - or your visit is on us.
By securing your online reservation with a credit
card, you are eligible for our Reservations
Guarantee. If your reservation cannot be honored,
the host hotel will provide a room at, and
transportation to, another convenient and
comparable hotel, and pay for telephone calls to
notify family of the lodging change. The host
hotel will also pay the full cost of the first
night's lodging rate, plus tax. Any advance
deposit will be refunded.We do not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies detailed below.
The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.
If you cancel:
+21 Days before requested arrival date |
No Cancellation Fee |
21 - 14 Days before requested arrival date |
There is a 10% administration charge |
13 - 7 Days before requested arrival date |
There is a 15% administration charge |
6 - 4 Days before requested arrival date |
There is a cancellation fee of one night |
3 - 0 Days before requested arrival date |
There is a cancellation fee of your full booking amount. |
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NOTE: Unless you are informed otherwise on your confirmation e-mail.
Some hotels have policies that are not the same as the above table and therefore it is in your interest to pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking
If you do not wish to keep a reservation YOU MUST:
Cancel by sending us an e-mail with the word "CANCEL" in the subject line and quoting your booking ID e.g. ID123485 if you have one, or the hotel name and relevant dates if you have not received a booking number.
Or telephone us direct: (Thailand) +66 (0)2 938 0293
Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.
Extension of stay:
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).
Shortening your stay:
We would love to be as flexible as we can regarding this issue. However, as an agent, The Hotel Travel Network has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.
No Show (Non-use of reservation):
If, for any reason you don't utilize your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to said booking. The reason for this is that as far as the hotel is concerned the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise. |
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